Communications Representative

We are a large multi-specialty ophthalmology practice dedicated to serving the vision needs of our patients.  The Communications department fulfills a vital role in scheduling patients and ensures patients are aware of their insurance coverage and out-of-pocket costs. Physical requirements include the ability to sit at a desk or workspace for up to eight hours per day. 

Primary Job Qualifications

• Excellent written, verbal, and interpersonal communication skills
• Empathetic to patients needs and concerns
• Functions well in a team environment
• Detail oriented and organized
• Composed, efficient and accurate in a fast-paced environment
• Punctual and eager to learn
• Strongly motivated to succeed
• High school diploma or equivalent

Core Performance Categories and Job Responsibilities

• Customer Service Skills 
  • Smiles, greets and uses patient’s name
  • Treats every patient with compassion, respect and friendly service
  • Explains insurance coverage and benefits for appointment type
  • Answers questions regarding reason for appointments, testing and billing
• Technical Skills
  • Knowledgeable of appointing, testing and billing
  • Enters and evaluates demographic information in Athena, verifies all necessary information is received
  • Ensures insurance information on file is correct, verifies insurance and eligibility
  • Schedules non-PEA tests such as MRI, CT Scans, ODC, etc., and obtains authorizations
  • Ensures proper authorizations, eligibility and referrals are obtained and on file.
  • Schedules appointments with correct physician and specialty based on patient need and insurance coverage
  • Reads and understand clinical notes, and uses to schedule appointments
  • Preps medical charts for same day appointments when needed
  • Knows and follows end-of-day closing process
  • Verifies eligibility for appointments in Athena that have not yet been verified
  • Monitors and manages PhoneTree program
  • Responds quickly to office e-mails
  • Cross-trained for Front Desk and is able to cover when needed
  • Uses time effectively
• Peer Relations
  • Always polite, helpful and shows a good attitude when interacting with peers
  • Attends work regularly (misses only allowed number of days)
  • Punctual and shows up ready to work, well-rested, and mentally sharp
  • Assists with other tasks as needed
  • Seeks out opportunities to learn new skills
  • Contributes ideas and suggestions on workplace improvement and shares knowledge with peers
  • Receives constructive feedback professionally
  • Accepts accountability for actions
  • Dresses professionally and demonstrates good grooming and neatness
  • Acts with honesty and integrity